Frequently Asked Questions

Can I file both my federal return and my state return with Taxnet Financial?
Yes, we will file your Federal Tax Return and your state return for no additional charge. State Tax Return filings are free even if you lived in more than one state and are required to file multiple state returns.
Is there a finance charge for a tax loan?
Loans offered in the amount of 25%, 50%, or 75% of your expected tax refund from $500 - $6,000. Loan in the amount of 25% of your expected refund has an Annual Percentage Rate (APR) of 0.00%. Loan in the amounts of 50% or 75% of your expected tax refund have an APR of 36%. For example, $2,000 representing 50% of expected refund borrowed over 24-day terms, total amount payable in a single payment is $2,047.34 including interest.
What if I notice there is an error on an already filed tax return?
If you have evidence you think may result in a change to your tax return after your return was filed notify us immediately. We have tax professionals available to help you resolve errors in an already filed tax return in which we filed a tax return on your behalf within the last three years for no additional charge.
What if I need another copy of my tax return?
We are open year round. Contact us to ensure that your email address on file is valid. We can email you a copy of your tax return, fax your tax return copy for your benefit, or mail to the address on file.
Can a Taxpayer have their refund deposited into another person's personal bank account?
This is not recommended because some financial institutions may reject the deposit if the Taxpayer is not listed as an account holder. This can cause significant delays.
Why is my refund less or more than expected?
The most common reasons why your refund is less than expected are: 1) There may have been an offset that occurred at the IRS, the Treasury Offset Program (FMS) or both for an outstanding debt that was collected from your refund. 2) The IRS recalculated your tax return and decreased your refund amount. The most common reason why your refund is more than expected is because the IRS recalculated your tax return and increased your refund amount. If you would like an explanation about the amount of your refund, please contact the IRS (800-829-1040).
What is an ACH transfer and how long does it take?
ACH stands for "Automated Clearing House." It is the system used by banks and government agencies (e.g., IRS) to transmit money by direct deposits. This process is different than a wire transfer (a faster, usually same-day transaction), and may take 1-2 business days to complete the transfer of funds from one bank to another depending on your financial institution. Saturdays, Sundays and Holidays are not considered business days.
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