Frequently Asked Questions

Can I file both my federal return and my state return with Taxnet Financial?
Yes, we will file your Federal Tax Return and your state return for no additional charge. State Tax Return filings are free even if you lived in more than one state and are required to file multiple state returns.
Is there a finance charge for a tax loan?
Loans offered in the amount of 25%, 50%, or 75% of your expected tax refund from $500 - $6,000. Loan in the amount of 25% of your expected refund has an Annual Percentage Rate (APR) of 0.00%. Loan in the amounts of 50% or 75% of your expected tax refund have an APR of 36%. For example, $2,000 representing 50% of expected refund borrowed over 24-day terms, total amount payable in a single payment is $2,047.34 including interest.
What if I notice there is an error on an already filed tax return?
If you have evidence you think may result in a change to your tax return after your return was filed notify us immediately. We have tax professionals available to help you resolve errors in an already filed tax return in which we filed a tax return on your behalf within the last three years for no additional charge.
What is the cancellation policy for tax-related products?
You can cancel a RAL without penalty: You may rescind the RAL before the close of business of the 2nd day of business after you receive your RAL funds to avoid finance charges, by either returning the original check to the issuing Bank or providing the amount of the RAL in cash to your tax preparer. Cancelling a RAL doesn't stop the filing of your tax return(s). We do not file a tax return without authorized consent; however, once the tax return is filed with the IRS we are unable to reverse that process. Tax preparation and administrative fees as described in the Tax Refund Anticipated Loan Disclosure are non-refundable. Once you sign the IRS e-file authorization form 8879 your tax return is automatically filed with the IRS.
What if I need another copy of my tax return?
We are open year round. Contact us to ensure that your email address on file is valid. We can email you a copy of your tax return, fax your tax return copy for your benefit, or mail to the address on file.
Can a Taxpayer have their refund deposited into another person's personal bank account?
This is not recommended because some financial institutions may reject the deposit if the Taxpayer is not listed as an account holder. This can cause significant delays.
Why is my refund less or more than expected?
The most common reasons why your refund is less than expected are: 1) There may have been an offset that occurred at the IRS, the Treasury Offset Program (FMS) or both for an outstanding debt that was collected from your refund. 2) The IRS recalculated your tax return and decreased your refund amount. The most common reason why your refund is more than expected is because the IRS recalculated your tax return and increased your refund amount. If you would like an explanation about the amount of your refund, please contact the IRS (800-829-1040).
What is an ACH transfer and how long does it take?
ACH stands for "Automated Clearing House." It is the system used by banks and government agencies (e.g., IRS) to transmit money by direct deposits. This process is different than a wire transfer (a faster, usually same-day transaction), and may take 1-2 business days to complete the transfer of funds from one bank to another depending on your financial institution. Saturdays, Sundays and Holidays are not considered business days.
Do I have to file my taxes with Taxnet Financial in order to apply for a tax-related product?
Yes, in order to apply for any tax related product the consumer must file a bona fide Federal tax return with Taxnet Financial. Tax preparation fees are $518 per single tax year. Our tax preparation fees include ALL services required for three years (Audit Assistance Included) no additional charges ever.
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